Our Remote Support disclaimer...
While we due care in the use of your computer, COMPUTERS Etc cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an onsite or back-to-base support call which could result in extra charges. COMPUTERS Etc is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the session.
Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.
By using this Remote Support Service you understand that:
- Payment must be made before Remote Support will be provided with a credit or debit card.
- All remote service and software provided "as is" and at customers sole risk.
- You are responsible for the backup of your data and applications.
- COMPUTERS Etc is not liable for consequential damages of any kind.
- COMPUTERS Etc is not liable for unauthorized access to anybody's computers via the remote software ‘TeamViewer’ (anyone can connect to your computer using TeamViewer, however they will need the password and unique identifier to do so).
- COMPUTERS Etc will not disclose passwords or IDs to any undisclosed 3rd party.
The Software...
COMPUTERS Etc uses the software ‘TeamViewer’ to provide remote assistance and technical support. Features of this software include:
- Easy to use and totally secure. You are in full control and can end the session at any time.
- Completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used in HTTPS/SSL technologies - the gold standard in security on the internet.
- Ability to diagnose and resolve problems remotely.
- Transfer files via direct transfer to or from the support representative (optional).
